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Privacy and Cookie Policy

Background

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website https://RDvault.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy and Cookie Policy (“Policy”) carefully and ensure that you understand it. Your acceptance of Our Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Policy you must not use or must cease using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: “Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 14, below; “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; “Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (“DPA); and “We/Us/Our” means RDvault Limited, a limited company registered in England under company number 10630913, whose registered address and main trading address is 3 Hardman Street, Manchester, M3 3HF.

2. Information About Us

  • We own and operate Our Site.
  • Our VAT number is 272549091.
  • Our Data Protection Officer is contactable by email at support@rdvault.co.uk, or by post at 3 Hardman Street, Manchester, M3 3HF.

3. What Does This Policy Cover?

This Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

  • As a data subject, you have the following rights under the GDPR and DPA, which this Policy and Our use of personal data have been designed to uphold:
    • The right to be informed about Our collection and use of personal data.
    • The right of access to the personal data We hold about you (see section 11).
    • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact us using the details in section 15).
    • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact us using the details in section 15).
    • The right to restrict (i.e. prevent) the processing of your personal data.
    • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
    • The right to object to Us using your personal data for particular purposes
    • Rights with respect to automated decision making and profiling.
  • If you have any cause for complaint about Our use of your personal data, please contact us using the details provided in section 15 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
  • For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
  • First Name
  • Last Name
  • Email Address
  • Company Name
  • Company Address
  • Company Registration Number
  • Company Year-end Date
  • IP address
  • Web browser type and version
  • operating system
  • Location

6. How Do We Use Your Data?

  • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR and DPA at all times. For more details on security see section 7, below.
  • Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
    • Providing and managing your Account;
    • Providing and managing your access to Our Site;
    • Personalising and tailoring your experience on Our Site;
    • Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
    • Personalising and tailoring Our services for you;
    • Replying to emails from you;
    • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing support@rdvault.co.uk;
    • Market research; and
    • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news, and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and DPA and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news, and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and DPA and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • Third parties (including Google Analytics, HotJar and GoSquared) whose content appears on Our Site may use third party Cookies, as detailed below in section 14. Please refer to section 14 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
  • You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore normally be retained for six years.

7. How and Where Do We Store Your Data?

  • We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
  • We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
  • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

8. Steps We take to secure and protect your data include:

  • Daily platform back-ups;
  • Encryption and password protection; and
  • Taking appropriate technical and organisational measures against the unauthorised or unlawful processing of your data and against its accidental loss, destruction or damage.
  • To assist us to protect your data, you are responsible for keeping any password safe and secure and must not disclose it to anyone.
  • If you believe that your account may have been compromised, please contact us immediately by emailing support@rdvault.co.uk
  • Although We will use all reasonable endeavours to protect your personal data, We cannot guarantee the security of your data which is transmitted to our website, applications or services or to other websites, applications and services via an internet or similar connection. This is entirely at your own risk.

9. Do We Share Your Data?

  • Subject to section 6.2, We will not share any of your data with any third parties for any purposes.
  • We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  • Some of the third party data processors used by Us and listed in clause 6.4 may store or process some or all of your personal data in countries that are not part of the EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. To safeguard your personal data, the third party data processors use specific contracts that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
  • In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10. What Happens If Our Business Changes Hands?

  • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

11. How Can You Control Your Data?

  • In addition to your rights under the GDPR set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
  • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Your Right to Withhold Information

  • You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
  • You may restrict Our use of Cookies. For more information, see section 14.

13. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR and DPA, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact us for more details at support@rdvault.co.uk or using the contact details below in section 14.

14. Our Use of Cookies

  • Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  • By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytics, functionality and marketing purposes. For more details, please refer to section 6, above, and to section 14.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
  • All Cookies used by and on Our Site are used in accordance with current Cookie Law.
  • Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
  • Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 14.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 14.13, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
  • The following first party Cookies may be placed on your computer or device:
ProviderNameCategory PurposeExpiry
Google Analytics _ga StatisticsRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. 2 Years
Google Analytics _gid Statistics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
Google Analytics _gatStatistics Used by Google Analytics to throttle request rates 1 day
and the following third party Cookies may be placed on your computer or device:
ProviderNameCategoryPurpose Expiry
HotJar.com _hjIncludedInSampleMarketingDetermines if the user’s navigation should be registered in a certain statistical place holder.Session
HotJar.com _hjRecordingEnabled MarketingThis cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Session
YouTube.com GPSMarketing Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.1 day
DoubleClick.net IDEMarketingUsed by Google Double Click to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 year
YouTube.com PREFMarketingRegisters a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites 8 months
DoubleClick.net r/collect MarketingThis cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels. Session
DoubleClick.net test_cookie MarketingUsed to check if the user’s browser supports cookies. 1 day
YouTube.com VISITOR_INFO1_LIVE MarketingTries to estimate the users’ bandwidth on pages with integrated YouTube videos. 180 days
YouTube.com YSCMarketingRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Session
YouTube.com yt.innertube::nextId MarketingThis cookie stores information about the video to be shown after current video; Persistent
YouTube.com yt.innertube::requests MarketingThis cookie stores information about the video to be shown; Persistent
YouTube.com yt-player-two-stage-tokenMarketingThis cookie stores information about tokens Persistent
GoSquared.com gs_u_GSN-478366-MFunctionalityThis cookie is used for tracking your device info when browsing694 days
GoSquared.com gs_v_GSN-478366-MFunctionality This cookie is used for storing your visitors ‘identified’ id when using People CRM.694 days
GoSquared.com GoSquared.com FunctionalityThis cookie is used for storing your ‘user id’ when using the GoSquared site. Persistent
GoSquared.com gschat_sbFunctionalityThis cookie is used for the ‘remember me’ functionality. It allows GoSquared customers to have their login remembered when they leave and return to the GoSquared site. Session
  • Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
  • In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  • You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
  • It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
  • The following links may be of assistance to view, edit and remove Cookies from your browser(s):

15. Contacting Us

If you have any questions about Our Site or this Policy, please contact Us by email at support@rdvault.co.uk, or by post at RDvault Limited, 3 Hardman Street, Manchester, M3 3HF. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11 above).

16. Changes to Our Privacy and Cookie Policy

We may change these Policies from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep yourself up-to-date.